Frequently Asked Questions
Everything you need to know about bringing your home and garden to life.
What are your standard shipping times for home and garden furniture?
Most in-stock items are processed within 24-48 hours. Standard delivery typically takes 3-5 business days, though larger garden furniture sets may require a scheduled courier service which can take up to 7-10 days.
Do you offer a warranty on outdoor decor and accessories?
Yes, all our outdoor products come with a minimum 12-month manufacturer's warranty against structural defects. Specific high-end collections may offer extended protection up to 5 years.
What is your return policy if an item doesn't fit my space?
We offer a 30-day 'Change of Mind' return policy. As long as the item is in its original packaging and unassembled, you can return it for a full refund, minus any applicable collection fees.
Are your wooden garden products sustainably sourced?
Absolutely. At The Worm that Turned, we prioritize the planet. All our timber products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email with a tracking link and a unique reference number to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.